Terms of Use

Welcome

Welcome to Changing the Game (“CTG”) . If you continue to browse and use this website, learn.ctgplaybook.com or enrol in a CTG course, you agree to comply with and be bound by the terms and conditions in this agreement. This agreement governs our relationship with you regarding this website and CTG courses. It includes, our terms, warranties, limited liability, disclaimer and privacy policies, and other conditions (“Agreement”). By using this website, or by using the associated CTG platforms or technology, or by registering for a Course, you agree that the exclusions, limitations of liability and all terms set out in this Agreement are reasonable. Please read the entire document.

IF YOU DO NOT THINK THE TERMS ARE REASONABLE, YOU MAY NOT USE THIS WEBSITE OR ENROLL IN A COURSE.

CTG Co Pty Ltd (ACN: 647 445 314) is an Australian Company, with registered offices at C/- AGS Accounting and Business Services Level 2 12-14 Falcon Street, Crows Nest, NSW 2065. It is referred to in this agreement as “CTG,” “us” or “we.” The term “you” refers to the user or viewer of this website and to the individual who participates in CTG courses.

General Terms

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

NEITHER WE NOR ANY THIRD PARTIES PROVIDE ANY WARRANTY OR GUARANTEE OF ACCURACY, TIMELINESS, PERFORMANCE, COMPLETENESS OR SUITABILITY OF INFORMATION, INSTRUCTION AND MATERIALS FOUND OR OFFERED ON THIS WEBSITE OR IN CTG COURSES FOR ANY PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT INFORMATION AND MATERIALS MAY CONTAIN INACCURACIES OR ERRORS, AND WE EXPRESSLY EXCLUDE LIABILITY FOR ANY INACCURACIES OR ERRORS TO THE FULLEST EXTENT PERMITTED BY LAW.

Your use of information or materials on this website and contained in course materials is entirely at your own risk, for which we are not liable. You are responsible to ensure that any products, services or information available through this website and CTG courses meet your specific requirements.

The intellectual property on this material (including, without limitation, all artistic and literary works therein) is copyright. Nomenclature ‘Changing the Game’ and the tic tac toe device are trademarks and subject to copyright. Subject to the conditions prescribed under the Copyright Act, no part of this material may be reproduced in concept or in actuality without written authorisation by CTG.

This website and course materials may also include links to other website(s). These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of linked website(s).

This website and course materials contain sensitive commercial information.  The distribution, electronic or otherwise, of this document, or part thereof, beyond the recipient’s own organisation is forbidden without authorisation of CTG. Unauthorised use of this website may give rise to a claim for damages and may be a criminal offense.

Your use of this website and enrolment in any CTG course and any dispute arising out of your use or enrolment is subject to the laws of the State of New South Wales, Australia, and any enforcement of it will be subject to the exclusive jurisdiction of the Courts of New South Wales.

Website Owner

This website is owned and operated by CTG Co Pty Ltd.

Scope and Purpose of this Agreement

This Agreement is a contract, and it governs your use of this website. It also governs enrolment in CTG courses, which may also be subject to additional contract terms; in the event of conflict, the terms of this agreement govern. Disagreement with any part of this Agreement prohibits you from using the website or enrolling in a course. CTG reserves the right to modify these terms at any time. We recommend that you check for changes each time before you use the services and content of learn.ctgplaybook.com. You are governed by this Agreement, including any changes, whether or not you have reviewed them, so please take the time to review.

Refunds and Deferment

COURSE REFUND POLICY

CTG courses are session-based and rely on mutual commitment from students and facilitators, to create an environment where a small, focused cohort of professionals can level up and gain new skills. If you are enrolled in a CTG course, you may request a full refund for any reason by sending us an email no later than 30 days before the start date of the course. 

Once the scheduled course has commenced, courses are non-refundable, except as otherwise required under Australian consumer law.

By requesting and accepting a refund for a course, you understand that you are fully withdrawn from the course and will lose access to all CTG materials and materials made available by and submitted to CTG, including but not limited to, all course lessons and assets, templates, assignments, and communities.

If you would like to request a refund, please e-mail us at support@ctgplaybook.com

COURSE DEFERMENT POLICY

If you are unable to participate in your scheduled course, you may request a deferral by sending us an email no later than 10 days before the start date of the course, to receive a non-refundable bond for a future session, which must be used within 6 months of the originally booked course start date.

All requests for deferment are evaluated individually and approved or declined at CTG’s sole discretion.

If you are within the 10-day window from the start date of your course and you’d like to request a deferment, please e-mail us at support@ctgplaybook.com

EXTERNAL TRANSFER AND ACCOUNT ACCESS POLICY

Your student account is registered solely to you, the individual human being who participates in CTG courses. It is not transferable. This means you may not share, transfer, or otherwise give access to your account with anyone else–this includes co-workers, employers, employees, friends, family and colleagues.

These restrictions apply both to your seat in an active course and to any legacy or access to a course or other content purchased through your account.

Limited Liability and Indemnification

IN NO EVENT ARE CTG, ITS OWNERS, OFFICERS, EMPLOYEES OR CONTRACTORS LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY KIND, OR ANY OTHER DAMAGES TO PERSON OR PROPERTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, MEDICAL, LOST WAGES, DAMAGES RESULTING FROM LOSS OF PROFIT, LOSS OF CONTRACTS, LOSS OF REPUTATION, GOODWILL, DATA, INFORMATION, INCOME, ANTICIPATED SAVINGS OR BUSINESS RELATIONSHIPS, WHETHER OR NOT CTG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OF A CTG PRODUCT OR THIS WEBSITE, EXCEPT FOR PERSONAL INJURY OR DEATH OF A PERSON CAUSED BY THE NEGLIGENCE OF CTG OR A DEFECTIVE PRODUCT.

IN ANY EVENT, TO THE FULLEST EXTENT PERMITTED BY LAW, AND NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE TOTAL LIABILITY OF CTG, ITS OWNERS, OFFICERS, EMPLOYEES AND CONTRACTORS FOR ANY AND ALL CLAIMS, LOSSES, COSTS OR DAMAGES, INCLUDING LEGAL FEES AND COSTS SHALL NOT EXCEED THE TOTAL AMOUNT OF THE COURSE PURCHASE PRICE.

EXCEPTIONS

Nothing in this Agreement limits or excludes liability for anything for which it would be unlawful for CTG to limit or exclude.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless CTG, its owners, officers and employees from all claims and expenses, including legal fees, arising from the use of information on this website or CTG’s courses and online services.

Resolving Disputes

If we have a disagreement or dispute that we are unable to resolve between us, we both agree to continue to try to resolve our dispute in good faith. In this case, the person with the unresolved issue will provide the other a “Notice of Dispute.” This Notice of Dispute will include a statement that outlines the cause of the grievance.

Within 20 days of receipt of the Notice of Dispute, we will meet at a mutually agreed upon time and place, electronically or in person, to work, in good faith, to resolve the dispute. Additional meetings shall take place as necessary and as mutually agreed upon.

Neither one of us can begin formal proceedings until we have concluded, in good faith, that a reasonable and mutually acceptable resolution is unlikely within 60 days. Requests for injunctive and other equitable relief are exempted from this requirement.

If we are unable to resolve the dispute within a reasonable period not exceeding 60 days of receipt of Notice of Dispute, we will submit the dispute for non-binding mediation by a single mediator who is competent in the issues involved.

Website and Course Content: Warranty, Accuracy and Use

How you use this website, participate in courses, and rely on information is up to you and at your own risk.

ALL COURSE MATERIALS, THIS WEBSITE AND ANY ASSOCIATED DOCUMENTS, RECORDINGS OR OPT-INS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

We publish the information on this website in good faith and for general information purposes. Although we make a reasonable effort to maintain the resources of the website, they will, from time to time, become out of date, be incorrect, erroneous, or otherwise inappropriate. We do not make any warranties about the completeness, reliability and accuracy of this information.

BY USING THIS WEBSITE OR PARTICIPATING IN COURSES, YOU WAIVE AND FORFEIT ALL CLAIMS, PAST, PRESENT, AND FUTURE, AGAINST CTG, ITS OWNERS, OFFICERS AND EMPLOYEES.

External Links – Limiting Liability for Links to Other Websites and resources

We may include links that provide direct access to other internet resources, including websites. We are not responsible for the contents or reliability of any of those resources or websites, and we do not, expressly or otherwise, endorse the views or content expressed within those websites. CTG has not investigated the claims made by any advertiser. Product information is based solely on material received from those suppliers.

The Actions and Opinions of Other Users

You must not use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Some content found on the pages of CTG within learn.ctgplaybook.com and its subdirectories may be created by members of the public. The views expressed are theirs and unless specifically stated are not those of CTG. We accept no responsibility for any loss or harm incurred from the use of this website or any of its information or content.

Viruses, Damage and Availability

CTG makes no warranty or claim that functions available on this website or its courses will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available, nor the content itself is or will be free of viruses, bugs, or other malicious code. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output, and for the security of yourself and the device used by you to view any content from this website.

Digital Millennium Copyright Act

CTG respects the intellectual property of others and expects the users of its website to do the same.

If you believe the copyright in your work has been violated through this website, please contact CTG with the information listed below, pursuant to the Digital Millennium Copyright Act of 1998 (DMCA), which CTG may then forward to the alleged infringer:

  • identify the material on the website that you believe infringes your work, with enough detail so that we may locate it on the website;
  • provide your address, telephone number and email address;
  • provide a statement that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law;
  • provide a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed; and
  • provide your physical or electronic signature.

Upon receiving your complaint, CTG may remove content that you believe infringes your copyright.

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